Refund Policy

MontanaFashion Refund Policy

Thank you for choosing MontanaFashion for your fashion needs. We are dedicated to ensuring your complete satisfaction with every purchase. Our Refund Policy is designed to provide a clear, straightforward process for returning items and obtaining refunds. By shopping with us, you agree to the terms and conditions outlined below.

1. Eligibility for Returns and Refunds

  • Return Window: You have 60 days from the date of receiving your order to initiate a return. To be eligible for a refund, products must be in their original condition, unworn, unwashed, with all tags attached, and free from any damage or signs of use. Final sale items, personalized products, or items marked as non - returnable are not eligible for return, unless required by law.

2. Return Process

  • Contact Us: To start the return process, please reach out to our customer service team at service@montanafashion.shop. Our friendly and knowledgeable representatives will assist you by providing a return authorization number and detailed instructions on how to return the items. Include your order number and a brief description of the reason for the return in your email.
  • Shipping: You are responsible for covering the cost of return shipping, unless the return is due to our error (such as sending the wrong item or a defective product). We recommend using a trackable shipping method (e.g., a shipping service that provides a tracking number) to ensure the safe return of your items. Keep the shipping receipt and tracking information until your return is processed.

3. Processing Times

  • Order Shipping: We strive to process and ship all orders within 1 - 3 business days from the time of order confirmation.
  • Delivery Times: Once shipped, you can expect your order to arrive at your shipping address within 6 - 12 business days, depending on your location and shipping carrier schedules.
  • Refund Processing: After we receive and inspect the returned items, we will process your refund within 5 - 10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take an additional 3 - 5 business days for your financial institution to post the refund to your account, depending on their processing times.

4. Exceptions and Special Circumstances

  • Damaged or Incorrect Items: If you receive a damaged item or an item that is not what you ordered, contact us immediately at service@montanafashion.shop. We will arrange for a replacement or a full refund, including covering the return shipping costs. Provide clear photos of the damaged or incorrect item along with your order details to expedite the process.

5. Contact Us

If you have any questions, concerns, or need further assistance regarding our Refund Policy, or if you encounter any issues during the return or refund process, please don't hesitate to contact our customer service team at service@montanafashion.shop. We are here to help and ensure a smooth experience for you.
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and your continued use of our services after the changes are posted indicates your acceptance of the updated policy.