Shipping Policy

MontanaFashion Shipping Policy

Thank you for shopping at MontanaFashion. Our Shipping Policy is designed to provide you with comprehensive information about how we handle the processing, shipping, and delivery of your orders. By placing an order on our website, you agree to the terms and conditions outlined below.

1. Order Processing

  • Order Confirmation: Once you complete an order on our website, you will immediately receive an order confirmation email at the address you provided during checkout. This email will detail the items you purchased, the order total (in USD), and an estimated shipping date. Please review this information carefully. If there are any discrepancies, contact our customer service team at service@montanafashion.shop as soon as possible.
  • Processing Time: We are committed to getting your order to you promptly. Our team works diligently to process all orders within 1 - 3 business days from the time of order confirmation. During peak shopping seasons, holidays, or high - volume sales events, processing times may be extended slightly, but we will keep you informed via email if there are any significant delays.

2. Shipping Methods

Currently, we offer only standard shipping as our primary delivery option. Our trusted shipping partners ensure that your orders are handled with care and delivered to your doorstep in a timely manner. At this time, we do not provide expedited shipping services.

3. Shipping Costs

  • Cost Calculation: Shipping costs are determined based on multiple factors, including the weight and size of your order, as well as the destination address. The exact shipping cost for your order will be calculated and clearly displayed during the checkout process before you finalize your purchase. All shipping fees are charged in USD.
  • No Hidden Fees: Rest assured that the shipping cost shown at checkout is the total amount you will pay for shipping. There are no additional hidden fees or surcharges, except in the case of international orders where customs duties, taxes, or other charges may apply as required by local regulations.

4. Delivery Times

  • Estimated Arrival: With our standard shipping service, orders typically arrive at your shipping address within 6 - 12 business days after the order has been shipped. Please note that these are estimated delivery times and can be affected by various factors, such as your location, shipping carrier performance, customs clearance (for international orders), and unforeseen circumstances like adverse weather conditions or shipping carrier delays.
  • Delivery to P.O. Boxes: We can ship orders to P.O. Boxes. However, please ensure that you enter your P.O. Box address accurately during the checkout process. In some cases, shipping carriers may have specific requirements or limitations for delivering to P.O. Boxes, and incorrect addresses may result in delivery delays or issues.

5. Package Tracking

  • Tracking Information: Once your order has been shipped, we will send you a shipping confirmation email that includes a unique tracking number. You can use this tracking number on the shipping carrier's official website to monitor the progress of your package. The tracking information will show details such as when your package was picked up, its current location, and the estimated delivery date.
  • Tracking Updates: Shipping carriers usually update the tracking information regularly, but there may be some delays in the updates. If you have not received any tracking updates for an extended period or if you have concerns about the delivery status of your order, please contact our customer service team at service@montanafashion.shop. We will assist you in resolving any issues and provide you with the latest information available.

6. Delivery Issues

  • Non - Delivery: If your package has not arrived within the estimated delivery time frame, first check the tracking information to see if there are any updates or delivery issues reported by the carrier. In some cases, packages may be delayed due to factors beyond our control. If you believe there is a problem with the delivery and the tracking information does not provide a satisfactory explanation, please contact us at service@montanafashion.shop. We will work closely with the shipping carrier to investigate the issue and resolve it as quickly as possible.
  • Wrong Address: It is your responsibility to ensure that the shipping address entered during the checkout process is accurate and complete. If you provide an incorrect address and the package is returned to us, you will be responsible for any additional shipping fees required to reship the order to the correct address. If you realize you entered the wrong address shortly after placing your order, contact us immediately at service@montanafashion.shop, and we will do our best to update the address before the order is shipped.

7. International Shipping

  • Customs and Duties: For international orders, you may be subject to customs duties, taxes, and other charges imposed by your country's customs authorities. These charges are not included in the product price or shipping cost and are your responsibility to pay. The amount of these charges can vary depending on the value of the products, the type of goods, and the regulations of your country. We recommend checking with your local customs office for more information on potential charges before placing an international order.
  • Import Restrictions: It is your responsibility to ensure that the products you order can be legally imported into your country. Different countries have different regulations regarding the import of certain goods. MontanaFashion is not liable for any products that are seized or restricted by customs authorities due to non - compliance with local import regulations.

8. Contact Us

If you have any questions, concerns, or need further assistance regarding our Shipping Policy, or if you have specific inquiries about your order's shipping status, please feel free to contact our customer service team at service@montanafashion.shop. Our friendly and knowledgeable staff is ready to help you and provide you with the information you need.
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website, and your continued use of our services after the changes are posted indicates your acceptance of the updated policy.